Frequently Asked Questions

Yes, we provide complimentary and secure on-site parking for all our guests. Simply inform us of your vehicle details upon arrival.

Yes, for your leisure and enjoyment, we offer a selection of entertainment options, including a billiards table, a classic chess set, and a private karaoke room. Please contact the concierge to reserve the karaoke room.

Our spa is an exclusive sanctuary for our in-house guests to ensure a private and serene experience. We highly recommend booking your treatments in advance to secure your preferred time slot.

Our swimming pool and Wellness Pavilion (gym) are accessible for guests daily from 6:00 AM to 10:00 PM. We observe these quiet hours to ensure a restful environment for all.

We will always do our best to accommodate changes to your reservation. Modifications are subject to availability and any rate differences. Please contact our reservations team directly via email or phone, and we will be happy to assist you.

Your room rate includes accommodation with daily housekeeping, access to all our wellness facilities (swimming pool, gym, and spa), and complimentary high-speed Wi-Fi. It excludes services like airport transfers, in-villa dining, spa treatments, and laundry, which are available at an additional charge.

To ensure the comfort and security of all our guests, we require a pre-authorization on your credit card upon check-in. This is not a charge but a temporary hold to cover any incidental expenses. The hold will be released at check-out, subject to your bank’s policy.

We understand plans can change. The guest can cancel free of charge until 3 days before arrival. The guest will be charged 50% of the total price if they cancel within 3 days of arrival. If the guest doesn’t show up, they’ll be charged the total price of the reservation. Please refer to your booking confirmation for specific terms or contact us directly.

Certainly. We specialize in curating intimate private dinners and special events, whether in a dedicated space, by the pool, or in the privacy of your villa. Our events team will handle every detail to make your occasion unforgettable. Please contact us to discuss your vision.

For a truly personalized experience, our chef and butler service can bring a gourmet meal to you. Simply consult with our concierge to create a custom menu. Advance notice of at least 6 hours is required to source the finest ingredients and prepare your meal.

Absolutely. Our culinary team is skilled at accommodating various dietary needs, including vegetarian, vegan, gluten-free, and halal options. Please inform us of any requirements at the time of booking or when placing your dining order.

Villa98 offers flexible culinary experiences. You can enjoy delightful meals at our on-site restaurant, indulge in private in-villa dining prepared by our chef, or utilize your villa’s fully equipped kitchen for self-catering.

Yes, we provide complimentary luggage storage for our guests. If you arrive before your room is ready or have a late departure, our front desk team will securely store your luggage for you.

To ensure the security and serenity of all our guests, we operate a strict visitor policy. Any non-registered guests visiting after 8:00 PM must be registered at the front desk and may be subject to a visitor fee. We appreciate your understanding and cooperation.

Absolutely. We welcome families and can provide amenities such as extra beds, cribs, and high chairs upon prior request. Our interconnected rooms and spacious villas are ideal for families seeking comfort and privacy.

Our standard check-in time is 3:00 PM, and check-out is at 11:00 AM. Should you require an early check-in or late check-out, please contact us in advance. We will gladly accommodate your request based on availability, sometimes for a supplementary fee.